Delete your Plainr account

About this page

This page explains how to delete your account in Plainr, the food-processing scanner app, and what happens to your data when you do. Deleting your account is permanent and takes effect immediately. It cannot be undone.

Delete it in the app

1. Open Plainr and sign in to the account you want to delete.
2. Tap the gear icon at the top right of the screen to open Settings.
3. Scroll to Danger zone and tap Delete Account, then tap Continue.
4. Read the list of what will be deleted, type DELETE in the box, and tap Delete account.

When the server confirms the deletion, the app signs you out and clears your data from that device. If the deletion does not go through (for example, you are offline), nothing is deleted and the app tells you so, so you can try again.

If you can no longer sign in

If you cannot get into your account any more, e-mail us at support@plainr.app with the subject "Delete my Plainr account". Please write from the e-mail address your account uses — if you signed in with Google, that is your Google address — so we can tell the request comes from the account holder. We will delete the account and everything listed below, in the same way the app does, and reply to confirm.

Data the app keeps on your own phone cannot be reached by us. After a deletion by e-mail, uninstall Plainr from that phone to remove it.

What is deleted

Your profile photo is removed from our file storage first; then your account is deleted, and everything stored against it is deleted with it:

• Your account and login: your e-mail address, and the link to your Google account if you signed in with Google
• Your username and your profile photo
• Your body data and goals: year of birth, sex, height, activity level, the answers you gave when you signed up, your calorie, protein and carb targets, and your daily water goal
• Your scan history and your food diary, including meals you logged
• Your weight and water log entries
• Your streak, XP, Streak Freezes, badges, daily quests and quest chests, and your weekly league standing
• The log of your actions that drives your streak, quests, badges and league, including the time zone recorded with each one
• Your consent records: what you agreed to, which version, and when
• Your AI usage records and usage counters
• Your customer record at RevenueCat, the service that manages subscriptions for us (we request its deletion; if RevenueCat cannot be reached at that moment, your account is deleted anyway and the request is repeated later)

There is no waiting period: the account and this data are deleted when you confirm.

What is kept

Your subscription is not cancelled by deleting your account. Cancel it in Google Play (Play Store > Payments & subscriptions > Subscriptions) before you delete the account, or it keeps renewing. Google Play keeps its own payment records, and we may have to keep some payment records where tax and accounting law requires.

Plainr keeps a shared record of products — a barcode, the product name, its ingredients, nutrition values and processing score — so that scanning is faster for everyone. When you scan a label with a photo, the text read from that label (but not the photo) is added to this record. The records do not include your name or email address. When you delete your account, your account identifier is removed from them; the product information is kept, because it describes products rather than people (Privacy Policy, section 5).

Deleting your Plainr account does not delete your Google account. If you signed in with Google, you can also remove Plainr’s access in your Google account settings.

More information

How Plainr handles your data is described in full in the Privacy Policy. Questions: support@plainr.app